Contact information

We are always happy to assist you with your orders, products, returns, refunds, and other queries. Please use the contact information provided on our website to get in touch with our support team.

1. Customer Support

For any questions or concerns regarding your order or our products, customers can contact us through the contact details provided on our Contact Us page.

2. Order-Related Queries

When contacting us regarding an existing order, please provide your order number and relevant details so that we can assist you more efficiently.

For return or complaint-related queries, customers may also be required to provide supporting photographs, videos, or other relevant evidence.

3. Response Time

We aim to respond to customer inquiries as soon as possible. Response times may vary depending on the nature and volume of inquiries.

4. Return & Refund Queries

For damaged, incorrect, defective, or other product-related complaints, customers must follow the requirements mentioned in our Return & Refund Policy, including reporting the issue within 48 hours of delivery and providing the required evidence.

5. Accurate Contact Information

Customers are responsible for providing accurate and up-to-date contact information when placing an order. This includes a valid phone number, email address, and complete delivery details where applicable.

6. Official Communication

Customers are advised to communicate with us only through the official contact channels listed on our website. We will never ask customers to share unnecessary sensitive information such as passwords, PINs, or account security codes.

7. Policy Updates

We reserve the right to update this Contact Information Policy whenever necessary. Any changes will become effective once the updated policy is published on our website.