Shipping policy

We are committed to delivering your orders safely and on time. Please review the following shipping terms before placing your order.

1. Shipping Partner

For all orders within Pakistan, we exclusively use PostEx as our courier and delivery partner.

2. Delivery Time

Orders are generally delivered within 3–4 working days after confirmation and dispatch.

Delivery times may vary depending on the customer's location, courier operations, weather conditions, public holidays, or other circumstances beyond our control.

3. Payment Methods

We offer both:

  • Cash on Delivery (COD) — Pay when your order is delivered.
  • Non-COD / Prepaid Orders — Payment is made in advance through the available payment methods at checkout.

4. Order Processing

Orders are processed after successful order placement and confirmation. Processing time may vary depending on order volume, product availability, and order verification.

Customers may be contacted to confirm their order before dispatch.

5. Shipping Charges

Applicable shipping charges, if any, will be displayed at checkout or communicated to the customer before order confirmation.

6. Delivery Address & Contact Information

Customers are responsible for providing accurate delivery information, including:

  • Full name
  • Complete delivery address
  • Active contact number
  • City/area

We are not responsible for delays or failed deliveries resulting from incorrect or incomplete information provided by the customer.

7. Delivery Attempts

The courier may make delivery attempts according to its standard operating procedures. Customers are requested to remain available at the provided address and respond to courier calls when required.

If an order cannot be delivered due to the customer's unavailability, incorrect information, or refusal to receive the package, additional delivery arrangements or charges may apply.

8. Delays & Unforeseen Circumstances

Although we aim to deliver orders within the estimated timeframe, delays may occur due to circumstances beyond our control, including extreme weather, public holidays, operational issues, security situations, or other unforeseen events.

9. Order Tracking

Once your order has been dispatched, tracking information may be provided to allow you to monitor your shipment through our courier partner.

10. Damaged or Incorrect Orders

Customers are advised to check their package and product carefully upon delivery. If you receive a damaged, incorrect, defective, or otherwise problematic product, please report the issue within 48 hours of delivery in accordance with our Return & Refund Policy.

11. Policy Updates

We reserve the right to update or modify this Shipping Policy at any time. Any changes will become effective once the updated policy is published on our website.