Refund policy

We want you to have a smooth and satisfactory shopping experience with us. Please read the following terms carefully before requesting a return or refund.

1. Complaint Timeframe

Any complaint regarding a damaged, incorrect, defective, or missing product must be reported within 48 hours of delivery. Complaints submitted after this timeframe may not be accepted.

2. Required Evidence

To process your complaint, you must provide clear photographic or video evidence showing:

• The product/package as received.
• The condition of the product.
• The incorrect, damaged, defective, or missing item, if applicable.

Without sufficient evidence, we may not be able to process the return or refund request.

3. Return Shipment

Once your return request is approved, the consignee/customer is responsible for booking and sending the package back to us.

After booking the return shipment, you must share the booking slip or tracking details with us for verification and record purposes.

4. Product Verification

Once we receive the returned product, our team will inspect and verify the item against the complaint and the evidence provided.

Further refund processing will only be initiated after the returned product has been received and verified by our team.

5. Refund Processing Time

Once the returned product has been received and successfully verified, the refund will be initiated within 7 working days.

Please note that the actual time for the refund to reflect in your account may vary depending on the payment method or financial institution.

Important Note

Returns and refunds are subject to verification and approval. Please ensure that all required evidence is provided and that the return shipment is booked within the applicable timeframe.