Terms of service

Welcome to our online store. By accessing or using our website, placing an order, or purchasing our products, you agree to the following Terms of Service. Please read them carefully before placing your order.

1. Orders & Product Information

We make every effort to ensure that product descriptions, images, prices, and other information displayed on our website are accurate. However, slight variations in color, packaging, or appearance may occur due to photography, lighting, screen settings, or product updates.

2. Order Confirmation

Once an order is placed, customers are responsible for providing accurate and complete information, including their name, contact number, delivery address, and product selection.

We reserve the right to contact customers for order confirmation or clarification before dispatch.

3. Delivery

Delivery times may vary depending on the customer's location, courier services, weather conditions, public holidays, or other circumstances beyond our control.

Customers are requested to remain available at the provided delivery address and ensure that the correct contact information is provided.

4. Inspection at the Time of Delivery

Customers are advised to carefully check the package and product upon receiving it. Any issue regarding a damaged, incorrect, defective, or missing product must be reported within 48 hours of delivery.

5. Returns & Refunds

All return and refund requests are subject to our Return & Refund Policy.

To request a return, customers must:

  • Report the complaint within 48 hours of delivery.
  • Provide clear photographic or video evidence of the received product and its condition.
  • Book and send the return package after approval.
  • Share the return booking slip or tracking details with us.

The refund process will only proceed once the returned product has been received and verified by our team.

6. Refund Processing

After receiving and successfully verifying the returned product, the refund will be initiated within 7 working days.

The time required for the refund to appear in the customer's account may vary depending on the payment method or financial institution.

7. Customer Responsibility

Customers are responsible for providing accurate information when placing an order and for following the return procedure when requesting a return or refund.

We are not responsible for issues resulting from incorrect customer-provided information, including an incorrect delivery address or contact details.

8. Prohibited Use

Customers must not misuse our website, place fraudulent orders, provide false information, attempt to abuse the return/refund process, or engage in any activity that may harm our business, website, employees, or other customers.

9. Changes to Products & Policies

We reserve the right to update product information, pricing, availability, and these Terms of Service at any time without prior notice.

Any changes will become effective once they are published on our website.

10. Acceptance of Terms

By using our website and placing an order, you acknowledge that you have read, understood, and agreed to these Terms of Service, including our Return & Refund Policy.

If you do not agree with these terms, please do not use our website or place an order.